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UAE PASS is the UAE’s first national digital identity, for citizens, residents, and visitors to the UAE. The app empowers you to access services across sectors in the UAE, digitally sign and verify documents, request a digital copy of your issued documents, and benefit from services through sharing the digital documents.
UAE PASS is a national collaborative initiative with Digital Dubai, Telecommunications and Digital Government Regulatory Authority and Department of Government Enablement, with the vision of providing one secure digital identity solution for customers and service providers in the UAE. It also ensures paperless transactions, with high security assurance as well as seamless user experience.
Brief features and services in the UAE Pass
1. Facial recognition technology (facial ID) usage
The UAE Pass application is based on biometric face recognition (facial ID) for user registration. This facilitates the creation of a verified account within a span of less than 5 minutes without having to visit government services centres for verification. Earlier, facial ID registration took 20 minutes, and the registrants were required to visit government services centres to obtain the verification process conducted.
2. Ability to store and share digital documents
UAE Pass possesses the ability to save and trade electronic documents via a digital vault, without a need to display paper-based documents. Visitors can submit your applications for obtaining the electronic versions of your government papers and may use them in a secure way to access service provider services on need. UAE Pass operates the digital vault using a block chain, giving you unprecedented traceability as well as protection.
3. Capacity to digitally sign documents
The UAE Pass incorporates a digital signature functionality. Either you can digitally sign a document after uploading on the app or on the UAE Pass website or opt for virtual document’s signing to close an official deal. Furthermore, if one has sent a signed document your way, the app or the site lets you verify it instantaneously.
4. Login to services with a single mobile–based login
5. Edit your profile details
6. Edit your address records
The UAE Pass app is not only required in order to access government services, but also in order to access services provided by the semi-government and private sector. The app is accessed by the banking, money exchange and telecommunication services.
UAE Pass activation for UAE Tourist (Visitors)
UAE PASS without Emirates ID is a standard account and does not include all the features. With a standard account in UAE PASS app, you get some features listed below.
Features Allowed
- Limited Access to Digital Services available in UAE PASS App.
- Verify Document Feature is also available.
Features Not Available
- User identity remains unverified.
- You cannot add digital signature to any document Cannot add a document to UAE PASS App
- You cannot use Digital Vault (Court approved signature)
- Tourists can activate their UAE Pass without an Emirates ID, by downloading the app. Here are the steps:
- 1. Download the app on your android or iPhone.
- 2. Open the UAE PASS App on your mobile phone and wait for the first screen to load
- 3. Next, create an account. Here you have two options called ‘Create Account’ and ‘I have an account’. Just tap on the “Create Account” option if you want to register in UAE PASS App for the first time.
- 4. Read the terms and conditions and click on ‘Continue’.
- 5. Next, click on ‘No, I don’t have an Emirates ID’
- 6. Enter your first and last name
- 7. Next, enter your mobile number and Email id
- 8. Verify your mobile number and email id
- 9. Create a new pin for UAE Pass sign in
- 10. Your UAE Pass ‘Basic account’ is now created
UAE Pass activation for UAE Residents & Citizens
Activating the UAE Pass for residents and citizens is a straightforward process. Here are the steps:
- 1. Download the app
- 2. Scan your Emirates ID
- 3. Verify your email and phone number with One Time Password (OTP)
- 4. Create a PIN
- 5. Verify your account using face recognition feature
- 6. Set the new password for digital signatures
- 7. You can also register at the nearest service outlet using your Emirates ID card
FAQs
1. What is the UAE Pass?
UAE PASS is the first secure national digital identity for UAE citizens, residents and visitors. The app enables all registered users to access more than 12000 government, semi-government and private sector entities’ services through their respective websites and apps, and to digitally sign documents. UAE PASS also enables users to request a digital copy of official documents issued in their name and use the same to apply for services from the trusted network of service providers.
2. What do I need to do to register for the pass?
Download the UAE PASS app and register for a basic account with/without Emirates ID card (you can choose one of them). As a second step, you can enable your account by Emirates ID card if you are UAE resident/citizen, or if you are a visitor, you may use your passport to enable your account. Next up, there will be another verification step to authenticate face biometric through UAE PASS application. Alternatively, you may visit the nearest UAE PASS kiosk using Emirates ID (for UAE resident/citizen only).
3. How can I change the mobile number in the app?
Open the app, go to personal details and update your mobile number. After you enter the new mobile number, you will receive an SMS with the OTP for verification of your new number.
4. What to do if you forget your UAE Pass pin?
Simply reinstall UAE PASS and choose “I have an account” option, verify Mobile and Email OTP, and create a new PIN number.
5. Is there a certain format to configure my Signing ID credentials?
When you set up your Signing ID password, you must create a secure password that is at least 8 characters consisting of a combination of upper- and lower-case letters, and a minimum of one special character, and a minimum of one digit.
6. I do not have an Emirates ID and/or I am overseas, can I register and/or use UAE PASS?
You can use UAE PASS with a Basic account to gain access to limited services that can be deemed acceptable by service providers. Verified accounts are currently only permitted for Emirates ID holders.
7.I did not receive the SMS code to authenticate my mobile ID in UAE PASS. What should I do?
Verify if you have entered your phone number correctly. If it is correct, select resend; however, if even then you don’t receive the SMS reach out to the UAE PASS call center for assistance.
8.How do I verify my basic account on UAE PASS?
Activate your UAE PASS basic account either via the face verification option of the app, by visiting the nearest UAE PASS kiosk (strongly recommended to get all benefits), or by using your existing (verified) SmartPass or DubaiID account to upgrade your account.
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